3 Tips on How to Handle Restaurant Complaints

3 Tips on How to Handle Restaurant Complaints

Working in the Food Service Industry, customer complaints are inevitable. An unresolved complaint can substantially decrease your restaurant’s traffic flow. However 70% of complaints are resolved in a satistactory manner will return.

How can you resolve customer complaints efficiently and effectively?

  • Listen, empathize, apologize & resolve
  • Turn customer complaints into opportunities
  • Monitor and manage your online and social media reviews

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