Working in the Food Service Industry, customer complaints are inevitable. An unresolved complaint can substantially decrease your restaurant’s traffic flow. However 70% of complaints are resolved in a satistactory manner will return.
How can you resolve customer complaints efficiently and effectively?
- Listen, empathize, apologize & resolve
- Turn customer complaints into opportunities
- Monitor and manage your online and social media reviews
To read the full article along with others, click on the links below:
- http://www.buzztimebusiness.com/smarts/quickly-deal-customer-complaints-restaurant/
- http://idealsoftware.co.za/7-tips-for-handling-customer-complaints-in-your-restaurant
- http://smallbusiness.chron.com/handle-customer-complaints-food-service-industry-41797.html
- http://www.customersure.com/blog/top-tips-for-handling-customer-complaints/
